Privacy Policy for SMS Communications
Last Updated: 3/13/2025
Introduction
HH Insurance (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you opt-in to receive SMS messages from us.
Information We Collect
When you subscribe to our SMS services, we may collect the following information:
- Phone Number – Required to send you SMS messages.
- Name – Optional; used to personalize our communications.
- Consent Records – Documentation of your opt-in to our SMS services.
How We Use Your Information
We use the information collected to:
- Send you updates, policy reminders, renewal notifications, and promotional offers via SMS.
- Provide customer support and respond to your inquiries.
- Confirm appointments with our team.
Sharing Your Information
HH Insurance does not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted service providers who assist in delivering our SMS services, provided they maintain confidentiality of your information.
Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Opt-In and Opt-Out Procedures
- Opt-In – You can opt-in to our SMS services by messaging our team directly via text, webchat, social DM or opting in when our team contacts you with the prompt “Hello, this is HH Insurance. We would love to connect about your insurance quote/insurance policy, renewals and important updates. Reply YES to opt in. Msg & data rates may apply. Reply STOP anytime.” regarding policy or quote information and services.
- Opt-Out – To unsubscribe from our SMS messages, reply “STOP” to any of our messages or contact us at sales@hhinsgroup.com. After opting out, you will no longer receive SMS messages from us unless you re-subscribe by messaging “START”.
- Help – For assistance, reply “HELP” to any of our messages or contact us at sales@hhinsgroup.com.
Message and Data Rates
Standard message and data rates may apply to SMS messages sent or received according to your mobile service plan. Message frequency varies based on your interactions with us.
Changes to This Privacy Policy
HH Insurance may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our SMS communications, please contact us:
- Email: sales@hhinsgroup.com
- Phone: (727) 498-5551
- Address: 9887 4th St N # 200, St. Petersburg, FL 33702
HH Insurance SMS Terms & Conditions
Consent to Receive SMS Communications
By providing your mobile number to HH Insurance, you consent to receive text messages related to policy updates, billing reminders, claims assistance, promotional offers, and other relevant insurance-related communications. Message frequency varies based on your interaction with HH Insurance.
Opt-In & Opt-Out
- You can opt-in to our SMS services by messaging our team directly via text, webchat, social DM or opting in when our team contacts you with the prompt “Hello, this is HH Insurance. We would love to connect about your insurance quote/insurance policy, renewals and important updates. Reply YES to opt in. Msg & data rates may apply. Reply STOP anytime.”
- To stop receiving text messages, reply STOP at any time. You will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
- For assistance, reply HELP or contact HH Insurance at sales@hhinsgroup.com.
Message & Data Rates
Message and data rates may apply. Charges depend on your mobile carrier and service plan. HH Insurance is not responsible for any charges incurred from receiving text messages.
Supported Carriers
SMS messages from HH Insurance are supported by major U.S. carriers. However, delivery is not guaranteed and may be subject to carrier restrictions or technical issues.
Privacy & Data Security
Your privacy is important to us. HH Insurance does not sell or share your mobile number with third parties for marketing purposes. Messages may include sensitive information, and while we take steps to secure your data, we advise you to avoid sharing personal details via text. See our Privacy Policy for more details.
Changes to Terms
HH Insurance reserves the right to update these SMS Terms & Conditions at any time. Continued use of our SMS services after changes are made constitutes your acceptance of the new terms.
For more information, contact HH Insurance at sales@hhinsgroup.com.